One of the latest tech jargons that is becoming commonplace is AI, short for Artificial Intelligence. What exactly is AI & why does it continue to be a significant topic in the news across various domains?
What is AI?
AI refers to the simulation of human intelligence processes by machines or robots, especially computer systems. These processes include:
- Learning – the acquisition of information and rules for using the information,
- Reasoning – using rules to reach approximate or definite conclusions, and
- Self-correction – the ability of AI systems to recognise & improve their performance over time without human intervention.
There are many reasons why this topic is so frequently discussed, all over the world. AI is being used continually by researchers and professionals across a multitude of industries to make breakthroughs or improving everything from efficiency & productivity to improvement in product/service delivery.
CleanDesk and Conversational AI
In layman’s terms, conversational AI is like having a chat with a really smart computer or robot. Conversational AI allows computers to understand & respond to human language in a natural, conversational way, just like chatting with a friend.
Democratising conversational AI is what CleanDesk AI is all about – that is, making it simple, accessible & affordable for even small or medium businesses. Being a start-up ourselves, we truly understand the inherent challenges of a business & being a technology based company we also greatly appreciate the tremendous value that technology & tools can bring to a business, irrespective of their industry or size. We truly believe that automation using conversational AI is a necessity, amplifying SME growth & sustainability amid fierce competition.
Small & medium businesses face a range of challenges in competitive environments that can impact their ability to grow & thrive. Some of the key challenges include having limited access to capital or limited financial resources which can constrain their ability to invest in technology; scaling operations while maintaining quality & efficiency; employee or skill retention; risk management and compliance with regulations & legalities.
While AI is not the answer to all of these concerns, it would not be wrong to say that CleanDesk can be invaluable for SMEs in tackling many of the challenges outlined, offering a practical means for businesses to free up heir limited resources:
Lead Generation, Sales Support & Personalization: With conversational AI, CleanDesk AI engages website visitors in personalized conversations, qualify leads, and guide them through the sales funnel. By automating lead generation & sales support processes, SMEs can increase efficiency & conversion rates.
Data Analytics: The CleanDesk AI platform collects and analyzes customer feedback, preferences & behavior through natural language interactions, delivering tailored recommendations, promotions, and content based on individual preferences. This drives repeat business & boosts decision-making with AI-driven analytics.
Customer Service & Support: While automating 80% of customer enquiries, requests & complaints, CleanDesk AI’s virtual assistants provide 24/7 customer support, answering frequently asked questions, assisting with product inquiries & resolving common issues, without the need for additional human resources.
Global Expansion & Localization: Conversational AI supports SMEs in expanding into new markets & adapting their products or services to local languages, cultures. CleanDesk AI supports multilingual conversations, bridging linguistic gaps for global support, enhancing efficiency & satisfaction.
Employee & Agent Assistance: CleanDesk AI equips teams with AI tools to boost efficiency & performance in task handling & enquiries, allowing more focus on learnings and deeper understanding of customer behaviuor.
Overall, AI remains a hot topic in the news due to its far-reaching implications, ongoing advancements & societal relevance. CleanDesk AI is well equipped & committed to efficiently cater to the diverse needs of all stakeholders through conversational AI.
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